Workfoce Management


More than two thousand customers and 2.7 million users trust NICE WFM to deliver the power of artificial intelligence (AI) and machine learning (ML). From single sites to global omnichannel enterprises, call centers of all sizes are leveraging NICE WFM to gain visibility across the front and back offices, optimize scheduling and automate time-consuming process tasks.

NICE has added a new capacity planning solution called Enhanced Strategic Planner that will leverage the artificial intelligence from the core workforce management. It offers powerful modeling tools in an easy-to-use cloud-based solution.

NICE WFM is the most advanced and most accurate workforce management tool to date. It uses intuitive decision-making to uncover hidden patterns, make accurate forecasts and identify the best forecasting model.

NICE WFM combines the latest technologies with the most agent-friendly solution. It’s the Intelligent WFM suite that engages contact center employees and empowers teams like never before.