Quality Management


The modern customer experience has evolved, and with it, so has the need for call center leaders to uncover actionable insights across all contact channels, leverage automation, and link quality metrics to business objectives. Quality assurance teams are challenged by manual processes – as a result, they find that they simply don't have enough resources to meet their call center goals.

NICE Quality Central™ gives you a single, holistic approach to quality management, ensuring that all interactions and transactions are closely monitored and that performance metrics are closely tied to top-priority objectives. Available on-premise or in the cloud, Quality Central automates and customizes all of your quality processes in a single application, regardless of the data source, channel or recording solution.