Product

  Adaptive WFO

 

Empower your employees with tools that provide insight into their performance and make them stakeholders in the organization’s success

Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.

Your contact center is made up of a variety of characters. With NICE Adaptive WFO you can connect with them as individuals to ensure they’re fully engaged and motivated. And with more motivated agents, improved customer service will follow.