Services

  CRM – Customer Relationship Management

 

What is CRM?

CRM or Customer Relationship Management is a strategy for managing an organization's relationships and interactions with customers and potential customers.

This is the combination of practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.

CRM software consolidates customer information and documents into a single CRM database so business users can more easily access and manage it.

Why choosing Sun Ivy’s CRM?

 

SplendidCRM – A Microsoft Certified Partner

A commercial Microsoft-based Customer Relationship Management application
A highly-scalable, highly-customizable, enterprise application

Main features:

Sales Automation: help sales teams automate the sales process, collect data on customer interactions, and make this data available during customer interactions to support sales success.

Marketing Automation: Create Campaign for find and filter leads. Dynamic Target list allows an enterprise to specify an elaborate filter criteria that are automatically updated prior to running the campaign.


Customer services: Integrated with Phone, Email, SMS and Social Network channels to collect feedback from customers, put into cases management Workflow in CRM.

Reporting: Auto building report in SplendidCRM such as query, design columns, run, and export report.