NICE Introduction


NICE Engage Highlights

 

  • Advanced interaction recording: All-in-one recording server for voice, screen, archiving and streaming
  • Unprecedented recording scalability: Up to 5,000 channels per server
  • High-scale real-time streaming for unlimited applications and processes
  • Next generation business continuity with high availability and lightning speed disaster recovery
  • High dependability to satisfy business and regulatory requirements
  • A foundation for 100% real-time solutions, including NICE’s Real-Time Authentication, Real-Time Fraud Prevention and Real-Time Speech Analytics
  • Advanced Interaction Analytics, making analytics insights accessible faster to a wider, and to all relevant stakeholders in the organization

     

    Interaction Recording
  • Multi-channels capturing including audio, desktop screen and text messages
  • Low TCO – centralized capabilities, open architecture, support for multiple data hubs, data centers and branches
  • Compliance with latest industry information security standards and regulations (including PCI-DSS 3.0, Dodd-Frank, MiFID, HIPAA and FIPS 140-2) through data protection, retention, scenario reconstruction, compliance adherence and business continuity capabilities
  • Support for all types of recording needs – total, selective, QM and on-demand recording
  • Comprehensive VoIP solution portfolio including Active VoIP and SIP-based recording
  • Multi-tier secured architecture with built-in scalability for growing capacity needs
  • Support for server and client Virtualization solutions
  • Resiliency and redundancy of all main system components
  • Support for multi data center consolidation and centralization Interaction Analytics
  • Integrated cross-channel analysis of voice, web, email, chat and survey interactions
  • Automatic view into customers’ hot topics to understand what customers talk about
  • Real-time speech analytics to identify meaningful events and trigger alerts and guidance while the call is taking place
  • Automatic root cause analysis using speech, call flow, customer feedback, screen content, text and data mining analytics
  • One-Click insights using Insight Amplifier providing analytical insights to a wider audience, allowing users to easily uncover root cause and drill down for deeper insights Performance Management
  • Closed-loop performance management
  • Data integration from disparate sources, providing personalized dashboards to every employee
  • Incentive management, ensuring employees are compensated based on performance and in alignment with business strategy Quality Management
  • Automated, business-driven Quality Optimization solution with pre-defined KPIs
  • Advanced query capabilities leveraging NICE’s multi-dimensional analytics
  • Unified portal for agents, supervisors and manager with scorecards, dashboards and trends
  • Centralized Data Mart and reporting
  • Automatically distribute relevant interactions to evaluators for easy, efficient evaluations.
Real-time authentication and fraud detection
  • Real-Time streaming of the interaction with no delays
  • Real-Time agent guidance for Authentication and Fraud detection
  • Seamless passive enrollment of historical and on-going calls with security layers

Other Product

Avaya IP Office

Avaya IP Office

IP Office is Avaya's global midsize solution for enterprises, supporting up to 3,000 users at a single location with IP Office Select editions. For businesses with multiple locations, IP Office provides a powerful set of tools to help streamline operations, centralize management, and reduce total cost of ownership for converged networks. Using industry standards, IP Office enables companies to share resources, provide improved customer service, and keep mobile employees accessible.
Read more
Avaya Contact Center

Avaya Contact Center

Avaya Contact Center Solution is a comprehensive multi-channel communications suite . Avaya Contact Center provides businesses the ability to integrate voice, e-mail, fax and SMS communication channels into a single contact center solution and manage the entire customer interaction lifecycle. By linking multiple sites together into one cohesive contact center, Avaya Contact Center Solution can enable businesses to provide superior customer service, and at the same time increase productivity and, ultimately, profitability
Read more
Avaya Unified Communications

Avaya Unified Communications

Avaya Aura allows users to take advantage of the widest possible array of end user devices — whatever meets their needs most effectively depending on whether they are in office, on the road, at home or another location.
Read more
Polycom Eagle Producer

Polycom Eagle Producer

Unprecedented ease of use and the data to back it up.
Read more
RealPresence Trio

RealPresence Trio

The world’s first smart hub for group collaboration
Read more
RealPresence Group Series

RealPresence Group Series

RealPresence Group 310, 500 or 700, combining great video experiences and a new breakthrough simple interface with the broadest interoperability and lowest total cost of ownership of any video collaboration system.
Read more
Polycom VisualBoard and UC Board

Polycom VisualBoard and UC Board

Transform ordinary surfaces into virtual whiteboards, making video whiteboarding as easy as picking up a pen or double-clicking a mouse
Read more
Optical Cables

Optical Cables

Prysmian Group offers an extensive range of optical cables for every environment. Cables are available in a wide range of fibre counts, fibre types and mechanical constructions depending on the specific application.
Read more
Copper Cables

Copper Cables

With more than 130 years of experience in producing copper telecommunications cables, Prysmian Group provides an extensive range suitable for underground, aerial and central office applications including latest xDSL technologies.
Read more
OPGW Optial Cable

OPGW Optial Cable

OPGW Optical Cable of Prysmian is designed with armour rod made by Aluminum alloy and Aluminum Clad Steel wires
Read more
GTM - Global Traffic Manager

GTM - Global Traffic Manager

The module is implemented features extensive load balancing between two or more data-centres
Read more
LC- Link Controller

LC- Link Controller

This feature increases the ability to connect to the Internet in a smart way road use grafting techniques through the Virtual Server service listens.
Read more
ASM - Application Security Manager

ASM - Application Security Manager

Module firewall is an application-layer protection for Web applications integrated into a new generation
Read more
WEB Accelerator Module

WEB Accelerator Module

This module features a Web site optimized before responding to the user
Read more
LTM – Local Traffic Manager

LTM – Local Traffic Manager

This is the most important module of the BigIP, it makes the task of load balancing for multiple applications Servers such as FTP, HTTP, SharePoint, Oracle Forms
Read more