Product

  Avaya IP Office

 

IP Office Preferred Edition

For Optimal Responsiveness and Professionalism

IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, sophisticated messaging – and call handling and application integration. IP Office Preferred Edition enhances all the capabilities of Essential Edition and much more.

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IP Office Essential Edition

For Essential Business Communications

The IP Office Essential Edition is the foundation upon which to build your IP Office solution. Providing the necessary call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.

Get the basics: caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more. Essential Edition provides the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.

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Avaya IP Office Server Edition

Richer team and customer engagement for midsize businesses; seamless growth and simplified administration

The simplified administration of Server Edition sets it apart. With its intuitive web-based interface, system administrators can access accounts for every user on the network, whether for a single site or across 32 locations. In addition, with its centralized licensing, Server Edition makes it easy to expand and deploy applications as you grow.

Rely On Server Edition

Midsize businesses demand solid reliability; IP Office Server Edition delivers. In the event of an outage, IP phones in active calls stay connected (idle IP phones automatically re-register to an alternate server). Server Edition also backs-up voice messages and greetings in real time. For most businesses, communications and collaboration is mission critical. Rest assured with IP Office Server Edition.

More Meaningful Meetings

How does Server Edition enable teams to engage in more productive and meaningful ways? Start with built-in “meet-me” audio conferencing, which lets users host their own password- protected conference calls. Launch a conference call on the fly or schedule it in advance and IP Office will automatically notify participants when it’s about to start. Record it. Archive it. Replay it. Anytime, anywhere.

Today, of course, effective communication extends beyond voice calls. Add web collaboration to share documents over the easy-to-use Avaya interface. View it from a variety of devices – PCs, Macs, Apple iPad devices – so everyone participates. Convey ideas and make decisions with the same immediacy and engagement you see when everyone’s together in the same room. With Server Edition, there’s no additional hardware or external systems required.

All Your Calls, Any Device

You’ll never miss an office call, no matter where you are. Calls ring simultaneously on your Apple iPhone or Android device, via cellular, WiFi, or 3G/4G networks. The Avaya mobile app lets you call, transfer, hold, and mute your calls; IM with colleagues, see their presence, access corporate contacts, and control conference calls – just like you’re in the office. Deployment’s a snap: users just tap in an email to download, install and configure it.

Remote But Never Far Away

Enable remote and home workers to engage with colleagues at the same level as your office workers. Turn their home phone (or any phone) into their office phone with a web browser click and get the same consistent collaboration experience: they’ll stay connected via IM, presence, and directory access. They’ll have full call control, and the ability to manage conference calls (even record them) with a single click. And there’s no PC software to install or maintain. Simple.

A New Level of Customer Service

Large enterprises have been using industry-leading Avaya contact center innovations for years. Now midsize businesses can, too – with the simplicity of deployment and user experience your business demands. Customers can contact you in a multitude of ways: voice, email, web chat, text, or fax. Move from a web chat to a voice call, for instance, and all your customer’s information moves with it. It’s an experience that will elevate your customer service, and help drive greater revenue and profitability.

Your Desktop, Your Way

Save valuable time at your desk by embedding Avaya communications in popular and frequently used desktop applications such as Microsoft Outlook, Microsoft Lync or salesforce.com. See colleagues’ presence and instant message with them, or simply click to call – all without leaving the app. It saves time and makes for better team and customer engagement.

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