Product

  Voice

 

Talking with your customers is still an important part of your service. Determine when customers need assistance from your agents by automating solutions for inbound and outbound speech, video, email and chat applications.

Key Benefits

Product Information

Performance Improvement

• Eliminate disjointed experiences by ensuring agents have the right desktop tools to get the job done.
• Monitor, record and analyze interactions to ensure experiences are being managed correctly.
• Continually coach and train to consistently meet and exceed expectations.

Behavioral pairing

• Maximize personalization by targeting behavioral attributes like personality, relatability, and emotion.
• Intelligently pair customers and agents to drive brand satisfaction and loyalty.
• Dynamically adjust to optimize results.

Self-Service Automation

• Provide customers fast and efficient self-service across the channels they prefer, elevating to an agent when needed.
• Provide personalized interactions and preferences.
• Elevate traditional IVR to conversational speech applications.

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