Product Information
Artificial Intelligence
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Create smarter, more intuitive interactions, that both improve agent productivity and increase customer satisfaction. Our AI solutions enhance human decision-making, simplify operations, and automate processes.Serve your customers even better with self-service, chatbots, virtual assistants and machine learning. Our AI solutions even let you pair customers with the right agents to ensure a more productive engagement. |
How Avaya Infuses AI into the Contact Center
Products information
Avaya IX Digital
- Keep agents in sync and at pace with a consolidated view of customer information.
- Remove communications chaos to keep agents fully immersed, energized and focused.
- Data-driven insights create a deeper understanding of customer needs, naturally driving better outcomes.
Avaya IX Workspaces
- Keep agents in sync and at pace with a consolidated view of customer information.
- Remove communications chaos to keep agents fully immersed, energized and focused.
- Data-driven insights create a deeper understanding of customer needs, naturally driving better outcomes.
AI + Contact Center
- Smart routing, behavioral pairing, outcome-based personalization.
- Harness the power of an open data model for delivering experiences that matter.
- Improve revenue conversion rates and reduce operational costs.
Avaya Bots
- Engage customers socially in a secured and controlled environment.
- Automate chat interactions.
- Leverage Natural Language Processing.
Avaya Conversational Intelligence
- Transcribe and summarize voice interactions in real-time for deeper and more personalized engagement.
- Tag keywords and sentiment.
- Reduce agent after-call work.