Product

  Artificial Intelligence

 

 

Create smarter, more intuitive interactions, that both improve agent productivity and increase customer satisfaction. Our AI solutions enhance human decision-making, simplify operations, and automate processes.

Serve your customers even better with self-service, chatbots, virtual assistants and machine learning. Our AI solutions even let you pair customers with the right agents to ensure a more productive engagement.

How Avaya Infuses AI into the Contact Center

Products information

Avaya IX Digital

- Keep agents in sync and at pace with a consolidated view of customer information.
- Remove communications chaos to keep agents fully immersed, energized and focused.
- Data-driven insights create a deeper understanding of customer needs, naturally driving better outcomes.

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Avaya IX Workspaces

- Keep agents in sync and at pace with a consolidated view of customer information.
- Remove communications chaos to keep agents fully immersed, energized and focused.
- Data-driven insights create a deeper understanding of customer needs, naturally driving better outcomes.

AI + Contact Center

- Smart routing, behavioral pairing, outcome-based personalization.
- Harness the power of an open data model for delivering experiences that matter.
- Improve revenue conversion rates and reduce operational costs.

Avaya Bots

- Engage customers socially in a secured and controlled environment.
- Automate chat interactions.
- Leverage Natural Language Processing.

Avaya Conversational Intelligence

- Transcribe and summarize voice interactions in real-time for deeper and more personalized engagement.
- Tag keywords and sentiment.
- Reduce agent after-call work.